It's a great start to the day when a client says: "Erin, I opened the job aid / pictorial you sent to the field team. And in 30 seconds or less, I understood everything we need to do at tonight's medical meeting". This kind of comment gets my heart racing with joy - especially when the client is in a medical affairs role and will be leveraging some new business software / mobile app for the first time. I particularly enjoy examples and experiences where highly technical infor